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1.3

Costco uses this company to deliver if you buy online. Innovel is worst in scheduling, When Costco ships the product, Innovel don't notify when they are going ship, in my case, they took almost a week I call the Innovel, then scheduled to ship.

For the pickup they take a week, they pick up and haul them on the same. For pick innovel took weeks to pick up.

Worst customer experience: Her name is Angel, she is very arrogant

she hung up on customer and she thinks she is doing a favor.

I have to deal with these worst company Innovel because I shopped online with Costco

Reason of review: Poor customer service.

Innovel Solutions Cons: Worst customer service, Angel is worst customer service person i have ever talked to.

Location: 844 N 44th Ave # 2, Phoenix, AZ 85043, USA

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Guest

INNOVEL SOLUTIONS - FILE BANKRUPTCY ALREADY AND SHUT YOUR DOORS FOREVER. YOU DESERVE TO BE SHUT DOWN AND OUT OF BUSINESS.

Guest

Please do yourself a favor and cancel your order, have you seen the damage done to my home by their installer who is there to simply install a dishwasher but ended up flooding my home , itโ€™s been six weeks later and I cannot get them to respond to my so-called damage claim which I had to escalate to Costco Corporate

yahoo

You guys only take it seriously after this posting about your service online. I am requesting please train your customer service people, especially the Lady her name she mentioned as Angel. I have an installation today with the company you hired I don't have any confirmation yet will definitely post my experience here.

Guest
reply icon Replying to comment of yahoo

They donโ€™t care they filed for bankruptcy back in October as Sears holdings.

InnovelSolutionsCares

We're sorry to hear that you're having difficulty with your delivery and pickup. We will work to resolve this as quickly as possible.Please provide us your name, phone number and tracking number at WeListen@innovelsolutions.com so we can look into this problem.

We will work to resolve this issue as quickly as possible for you. Thank you

yahoo
reply icon Replying to comment of InnovelSolutionsCares

Horrible communication: Costco uses Innovel for shipping and Innovel use another company for installation. I have called Innovel to confirm my installation on Monday they have mentioned I have scheduled an installation today but did not receive any confirmation, when I called for confirmation they told it tomorrow.

Very pathetic customer service I still don't know whether they are going to come or not, I am without a dishwasher for a whole month. I guess the above response is a standard response they send for every post here.

Guest
reply icon Replying to comment of yahoo

I hope that you are not in the DFW area and if you are I sure hope that they donโ€™t send out the same *** company that they sent over to install my dishwasher which cost over $5000 of damages to my home, Innovel subcontracts local installers to install the appliances.

yahoo
reply icon Replying to comment of InnovelSolutionsCares

I dont think you guys are sorry or looking at the issues. I would rather open up a case with BBB so that they can help others. FYI...as I have mentioned in the earlier post you guys did not picked up the dishwasher yet.

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