Innovel Solutions - Waiting on delivery schedule
it's been over a week and I have not received word as to when my dryer bought from Costco is going to be delivered. On the original delivery; the dryer was damaged. I spoke to someone on the phone who told it would be a week or two, but since the driver only had a phone to sign on, I have paperwork stating that I didn't receive it or that it was damaged. delivery was on 12/26/18.
Order Number: 008470****6196
000014DVE52M7750W/A3 2 pc Laundry 1 2018-12-24
000014WA52M7750AW/A4 2 pc Laundry 1 2018-12-24
Reason of review: Problem with delivery.
Monetary Loss: $800.
Preferred solution: Let the company propose a solution.
Location: Fresno, California
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Comments
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We are so sorry to hear you are having difficulty in arranging the delivery of your replacement appliance and that you have not been given the assistance you needed. We understand how frustrating this would be and your time is valuable.
We strive to deliver a seamless delivery and installation experience for our members.
Thank for providing your order number we will work to resolve this as quickly as possible. Thank you.