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Made an order on Costco.com on 6/1. Received by this company on 6/6. Contacted and scheduled delivery on 6/14. Then they call me back saying they are actually closed on 6/14 (middle of the week), and to reschedule. I took 6/14 off from work just so I can sit and wait for the delivery since they do not offer even a 4-hour window time frame. So you have to be home from morning till evening. I told them, if you come on 6/16 you have to come after 11 am, because I had to make up work missed on 6/14. They said No problem, we will make a note to deliver after 11 am. On the evening before 6/16 I get a recorded call that they will come on 6/16 between 8:30 and 10:30 am, exactly the time I won't be home and I asked them to deliver after 11 am. They said, Oh the previous person should not have promised it, we cannot promise time frames. Then changed the story and said that a time frame could have been put in but simply wasn't. So now we are rescheduled for the 23rd. Three weeks later, no appliances yet. Very frustrating to deal with.

And by the way the installation guy was not notified of the changes and called me when on the way. And there was nothing to install.

The customer reps on the phone could care less about what is happening and talked sleepily on the phone.

I would never order anything big from Costco just because of this company.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

Innovel Solutions Cons: Everything so far.

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InnovelSolutionsCares

We wanted to thank you for your feedback. We know your post is older but we wanted to reach out and let you know that due to customer feedback we have implemented customer service and delivery enhancements in hopes of making the process more seamless for our members. WeListen@innovelsolutions.com Thank you.

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