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I paid for appliance installation on Sept 4 and have a receipt and email from them to prove it. On Sept 5 I asked for an update on the order since I hadn't gotten a call to schedule the installation. On Sept 6 I got an email from same rep that sent me the receipt and...
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InnovelSolutionsCares
InnovelSolutionsCares
Innovel Solutions Verified Representative

We're sorry to hear that you're having difficulty with your installation order. We will work to resolve this as quickly as possible. We have sent you a private message through...

1.0
I didn't like
  • Did not get a response to an email i sent over a week ago
#1359290
Another day goes by and another day I waste waiting for someone to re-install my Samsung dishwasher because apparently it was originally installed incorrectly and when the city inspector came by to give his final inspection of my rennovated kitchen, the dishwasher...
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InnovelSolutionsCares
InnovelSolutionsCares
Innovel Solutions Verified Representative

We're sorry to hear that there were issues with your dishwasher installation. We will work to resolve this as quickly as possible for you. We have sent you a private message t...

1.0
I didn't like
  • Everything so far
  • See the review
  • Leaving us with no resolution
#1358423
In April of 2018 Sears contracted Innovel to deliver my appliances. Engineered hardwood floor were had deep gouges from the refrigerator - contacted them right away and sent photos. No response. I contacted Sears and they did nothing. Manager tried to help, but got...
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InnovelSolutionsCares
InnovelSolutionsCares
Innovel Solutions Verified Representative

We're sorry but we can not send you a private message through this link. Please email your order information including your phone number to WeListen@innovelsolutions.com . Tha...

InnovelSolutionsCares
InnovelSolutionsCares
Innovel Solutions Verified Representative

We're sorry to hear that you're having difficulty with getting this damage issue resolved. We will work to resolve this as quickly as possible. I will send you a private messa...

#1343506
these people are awful. Got a dishwasher from military exchange set up for them to install and take my old dishwasher. First off when they arrived 2hours late they didn’t say one word just brought this huge box in and said “were not installing that and you will have to...
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Anonymous
Rhonda 1

I have had a similar experience.

InnovelSolutionsCares
InnovelSolutionsCares
Innovel Solutions Verified Representative

We are very sorry to hear that you had problems with the delivery and installation for your dishwasher. We strive to deliver a seamless delivery and installation experience an...

1.0
#1342906
This is the worst shipping company for any sized products. I ordered a refrigerator almost two months ago, and there is still no status on my delivery. Even though it was available to deliver on July 5th, they havent done nothing as of August 24th. I get the run around...
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InnovelSolutionsCares
InnovelSolutionsCares
Innovel Solutions Verified Representative

We are sorry to hear you are having difficulty scheduling your order and that you have not been given the assistance you needed. We strive to deliver a seamless delivery exper...

1.0
#1337687
I had Innovel Solutions deliver and install a Samsung washer and dryer that I had purchased at costco.com. The installers installed the washer and dryer without using a level and when I asked why they didn't, he said "I level it to the floor instead", which is not how...
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InnovelSolutionsCares
InnovelSolutionsCares
Innovel Solutions Verified Representative

We strive to deliver a smooth seamless delivery while providing a professional connection and set-up for all appliances. We would like to look further into this situation. We ...

1.9
I didn't like
  • Poor quality of installation
  • Very unprofessional service
#1334730
I placed an order with AAFES on July 12th for a dryer. It is now August 18 and still nothing. The status never changed from shipped until about 2 weeks ago it started saying the order was canceled. Called AAFES multiple times and they insist it is still on the way and...
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Exchange2017
Exchange2017

Please send an email to CustomerRelations@aafes.com with your order number contact information. We will forward to a manager for assistance.

#1333001
Utter incompetence. First Innovel screwed up the installation date so it didn't coincide with the delivery date. Had to take extra time off work since their window is a half day at least. Then the company installed the dishwasher incorrectly. It didn't drain properly...
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InnovelSolutionsCares
InnovelSolutionsCares
Innovel Solutions Verified Representative

We would like to assist you with this issue. We are unable to send you a private message due to an anonymous post. Please email us at WeListen@innovelsolutions.com or call us ...

InnovelSolutionsCares
InnovelSolutionsCares
Innovel Solutions Verified Representative

We are sorry to hear that you're having issues with your installation. We strive to deliver a seamless delivery and installation experience and we would like to look further i...

#1332459
Bunch of idiots, who don't want work and lazy buggers. I don't know why Costco still relying on these guys.
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InnovelSolutionsCares
InnovelSolutionsCares
Innovel Solutions Verified Representative

We would like to know more about what is causing your frustration and resolve this issue for you as quickly as possible. Can you please email us at WeListen@innovelsolutions.c...

1.0
#1330638
We ordered a washer and dryer from AAFES on Aug. 4, it says that it shipped per the email we received with a tracking number, however it’s been over a week and no update info. AAFES only sees the same info as we do. No one has contacted us yet. We were told at the...
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Anonymous
WILLIAM C FUSSELL RETIRED MILITARY

THEY DO NOT HAVE A PHONE FOR THE HOME OFFICE. THEY NEGLECTED TO CALL WHEN THE DELIVERY WOULD BE MADE, I'M PISSED.I THINK SHALL BE THE LAST ITEM I WII PURCHASE FROM AAFES THAT'...

InnovelSolutionsCares
InnovelSolutionsCares
Innovel Solutions Verified Representative

We're following up with you to get confirmation if you were able to get your order scheduled? Please contact us if you are still unable to schedule your delivery. Thank you.

#1328374