I made my order on May 23rd 2018. I contacted the company I ordered from and they told me it could take up to 2 weeks (business days) for this company to get them. I waited the two weeks and then escalated my issue through the purchasing company. My stuff was in...Read more
Made an order on Costco.com on 6/1. Received by this company on 6/6. Contacted and scheduled delivery on 6/14. Then they call me back saying they are actually closed on 6/14 (middle of the week), and to reschedule. I took 6/14 off from work just so I can sit and wait...Read more
I didn't like
- Everything so far
Innovel Solutions - Sucks
1week, no one has been to my home to assess the damage!!!!
Innovel Solutions - Disappointed
Washer was “possibly” installed incorrectly and flooded my condo. Their response was might take 72 hours to even *** the damage & then a review would determine if they are responsible !!! Are you kidding me!!!!
When our fridge first came it was too big, but we weren’t too stressed about it thinking we could always return it. Worst comes worst, we pay for the delivery, end of story. But the delivery guy lied to us about how we had to place another order in order for Costco to...Read more
I bought a couch on 5/28/2018 from a store in San Diego with a scheduled delivery date of Saturday 6/2/2018. Saturday is my only available day because I'm in the military and work 10 hour shifts during the week. I received no notification call the day before, I had to...Read more
I didn't like
- Never got a call for cancelled delivery
- Lack of resolution
At the end of my 3 hour window, I received 2 separate calls from Innovel notifying me that I needed to reschedule my washer & dryer delivery because "the truck broke down". What? It broke down 15 minutes before the end of my 3 hour window? Not happy as I made my...Read more
Purchased washer & dryer from Costco. Innovel installed with the hot & cold water lines backwards. They returned to correct issue. I called in about the way the 2nd install was accomplished with concerns about a leak......Still have not heard back from Innovel. NOW MY...Read more
The company I bought my refrigerator from a company that uses innovell solutions to have it delivered the day of delivery I get a phone call from innovell Logistics and they told me I'm sorry we're not going to be able to deliver your merchandise due to the truck has...Read more
Innovel Solutions - Ridiculous
Cannot and will not schedule a delivery time that is acceptable or convenient for me. My husband has to take a half day off of work in order to come home to accept the delivery. I requested a morning delivery and the agent said no.
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