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Innovel Solutions - Worst experience ever
I ordered a fridge from Costco and was told to get our old one uninstalled before delivery. We did that but when the Innovel people arrived with the new fridge, they refused to take it away saying it was too big, that they needed 4 people to haul it away. The fridge...
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InnovelSolutionsCares
InnovelSolutionsCares
Innovel Solutions Verified Representative

We are sorry to hear that you had difficulties with your delivery and installation. We as a delivery company must work together to deliver a seamless delivery and installation...

1.0
#1404136
Innovel Solutions - Horrible company
I cannot believe that a reputable company such as Costco has a contract with Innovel Solutions aka Sears Holdings, after reading these reviews I will not purchase anything that will be delivered or installed by Innovel, they probably don’t care about their customers...
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InnovelSolutionsCares
InnovelSolutionsCares
Innovel Solutions Verified Representative

We would like to know more about what is causing your frustration and resolve this issue for you as quickly as possible. Please provide us your name, phone number and tracking...

1.0
#1401457
I ordered a dishwasher from Costco which was installed by Innovel servicing Costco. Long story short, I now have a damaged dishwasher water valve and *** in my island from these amateurs poking a screw through the wood panel. The old dishwasher and water valve never...
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InnovelSolutionsCares
InnovelSolutionsCares
Innovel Solutions Verified Representative

We are sorry to hear that you're having issues with your dishwasher installation. Please email your order information or claim number to WeListen@innovelsolutions.com so we ca...

Anonymous
Anonymous

Hi, I hope they respond back to you soon, I have been dealing with a similar issue, my dishwasher was installed incorrectly which caused my house to flood while the dishwasher...

#1400726
Innovel Solutions - Flooded floors
Innovel Solutions - Flooded floors
Innovel Solutions - Flooded floors
Due to installation error my floors are ruined, I hope they take full responsibility to avoid a lawsuit. The damage claim is currently pending, for now I will have to live with damaged flooring.
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InnovelSolutionsCares
InnovelSolutionsCares
Innovel Solutions Verified Representative

We are sorry to hear there were issues with your dishwasher installation. It is our goal to deliver a seamless delivery with installation for our members. Please email your cl...

#1399712
I ordered a washer and dryer combo from Costco and was sent a delivery setup with this company. They had the date I needed available so I was happy right from the beginning. Then I went online to read reviews so I had better expectations. I was horrified and honestly...
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InnovelSolutionsCares
InnovelSolutionsCares
Innovel Solutions Verified Representative

Thank you for the positive feedback and review. We enjoy hearing and receiving the positive feedback on our staff and we enjoy even more sharing it with them. We have sent you...

5.0
I liked
  • Customer services
  • Delivery men installers were professional courteous
I didn't like
  • No call stating my window of delivery
#1398755
We purchased a LG washer and dryer 10 days ago. Innovel contacted us on November 5th to schedule the delivery for November 8th between 2:15 and 4:15 PM. We took time off from work for this delivery. They did not show up nor called us to reschedule. We called twice at 4...
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InnovelSolutionsCares
InnovelSolutionsCares
Innovel Solutions Verified Representative

We are sorry to hear that you had difficulty with your delivery, set up and connection for your new appliances. We strive to deliver a seamless delivery and installation exper...

1.3
#1397780
I am a pissed consumer thanks to your delivery people AND Costco not telling us that our old built-in fridge couldn't be removed by them which meant your delivery people drive off with our new fridge and leaves us to partially dismantle and pull out our old fridge,...
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GrizzledTigerSalamander
GrizzledTigerSalamander

resolved

InnovelSolutionsCares
InnovelSolutionsCares
Innovel Solutions Verified Representative

We're sorry to hear that you're having difficulty with your delivery. We will work to resolve this as quickly as possible. We have sent you a private message through this webs...

#1390445
We got new carpet last week and I asked the guys to take their shoes off and they told me it was against the rules to take their shoes off. We do not wear our shoes in our house. The guys had a attitude from that moment on and were giving me dirty looks the whole time...
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InnovelSolutionsCares
InnovelSolutionsCares
Innovel Solutions Verified Representative

We are sorry to hear about the experience you had with your delivery and with the people we have that represent us in your home. We respect and completely understand your conc...

#1385483
Today, I have talked with one of your phone representatives, Vernetta (she did not provide her last name) for scheduling my Costco Samsung washer/dryer delivery. The phone reception quality was a little poor so that I had to ask her to repeat what she was saying a...
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InnovelSolutionsCares
InnovelSolutionsCares
Innovel Solutions Verified Representative

We apologize for the experience you had with our call center when scheduling your COSTCO delivery. At Innovel we strive for customer service excellence and this is the type of...

1.0
#1384980

Contact Innovel Solutions

Mailing Address:
Sears Holdings Corporation
3333 Beverly Rd
Hoffman Estates, Illinois 60179
United States
More
We bought a refrigerator from Costo and they sent the fridge with Innovel solutions. The pre-delivery phase was good, I picked the available date online and received a confirmation email right away. Late evening of the previous day of the delivery, I received a...
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InnovelSolutionsCares
InnovelSolutionsCares
Innovel Solutions Verified Representative

We are sorry to hear you had some difficulty with the delivery of your new refrigerator and there were some problems with the water line hook-up. We understand how frustrating...

2.0
#1378743