First e-mail confirmation was incorrect and company changed date of refrigerator delivery and we almost cancelled as a result but needed refrigerator. Worried that the rescheduled delivery would be screwed up based upon the reviews. Got phone call night before,...Read more
February 22nd, 2018, I placed an order for a washer dryer combo(LG) From Sam's. After following the tracking very closely. I was initially told through the computer tracking system that my washer and dryer would be delivered on February, 28. Then I was told March 9th....Read more
Innovel Solutions - Appointment Time - No Phone Call
I called innovel solutions for my scheduled Costco delivery on 3/12. I was told that I will receive a call to confirm the delivery time window. No ONE has called me from Innovel and I have no clue what time the delivery folks will show up. And, on top of this their customer service is not available.
They obviously didn’t want to make the delivery and wanted to be somewhere else. They run in and put the product down and run out the door,even though set up was included. The delivery drivers were sent back (now they are really mad about being there) they half way did...Read more
Innovel Solutions - Do you not read all the terrible reviews??!!
It really says something about a company when you can’t even call them or get a call without agreeing to term and conditions. So sad! This has been the worst experience!
I don't see how COSTCO still allows this service provider to represent them. They are liars. I have been trying to have a refrigerator purchased from COSTCO returned and picked up. The driver called at 7:00a.m. to say they are on the way (I wasn't made aware of their...Read more
I didn't like
- Poor service provider is dishonest in san jose ca
Ordered a washer dryer combo from costco they used innovel to do it, got a call saying hey we'll be out Wednesday and we'll call you on Monday. No call monday or Tuesday I call them back, they said they can't locate my order couldn't look up my phone number. Eventually...Read more
On December 22 2017 I had a washer and dryer delivered that I purchased from Costco. The delivery team was incompetent And failed to remove plastic from the washer or put the drain hose into the drain. They started the washer and left the washer overflowed, burned the...Read more
Purchased an appliance from costco.com (obviously not realizing Costco could not mange their damn contractors because SAMSUNG manages the process). Innovel Solutions (3rd party) installer never showed up but said he came by which is a lie as I was here ALL day. Quality...Read more
Installers arrived 2 hours past the time window. Rushed installation. Installers chose to assemble machines / pedastals in the street and in the dark using flashlights. Garage was fully open with good lighting! No leveling done - pedestals and machines not level. Dryer...Read more
I didn't like
- Poor quality of installation
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