326 views
2 comments

I was scheduled for a Fridge delivery for a window between 12:30 and 2:30pm today Saturday 6/10 No one showed up. At 2:45 I called Innovel Solutions and they told me that the Fridge will arrive at 3:13pm No one showed up.

At 3:30pm the driver calls and he asks me if I have steps to my kitchen. When I told him that I have 4-5 steps he made a complaining sound (who doesnโ€™t have steps to their house??). And he said he will call me in 10 minutes because he needs a second driver. He didnโ€™t call!

At 4:15 I called Innovel Solutions and they said the driver just finished his 11th stop and Iโ€™m #12. So Iโ€™m next. I said can you confirm that they are coming? So she put me on hold then came back and said he will call you in 2 minutes No one called.

At 4:52 I called Innovel Solutions and they said someone called (NO ONE CALLED) and they rescheduled me!!! Then I told the lady that no one called and I canโ€™t be rescheduled. I work full time and it is EXTEREMLY hard for me to find time for delivery. I was locked in my house for 6 hours today for nothing and being shuffled from one person to another.

The lady on the phone escalated the issue and said that someone will call me to try to send someone for delivery today. NO ONE CALLED!

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
InnovelSolutionsCares

We wanted to thank you for your feedback. I know your post is older but we wanted to reach out and let you know that due to customer feedback we have implemented customer service and delivery enhancements in hopes of making the process more seamless for our members.

Including a team dedicated to social media and providing assistance where possible. Thank you.

Guest

This sounds exactly like my refrigerator delivery from Lowe's. So I canceled low4s and I ordered from Costco before I read this review

Innovel Solutions Reviews

  1. 209 reviews
  2. 17 reviews
  3. 8 reviews
  4. 5 reviews
  5. 14 reviews
Innovel Solutions reviews