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I ordered a washer and dryer from Costco two months ago. My credit card was charged for the order a month ago.

I was told the order was in Salt Lake about a month ago.

Since then, Innnovel has simply skipped two scheduled delivery dates. We gave away our old washer and dryer to a family in need the day these were first scheduled to deliver. So, we have been over two weeks without a washer and dryer for our family of five! As a result, once the second delivery date was missed, I could not wait any longer and had to haul all my laundry to the local laundry mat and spend $35 doing it there.

The longer I wait the more I'll end up spending at the laundry mat!

We have been told 5 different times that certain helpful people will call us and get this fixed, but no one has called us...not even unhelpful people! We continue to call XPO every day. We were finally given the phone number to the local Salt Lake office today (801-305-****) and when we tried to call, it just said that the inbox is full and to try back later...which we have done and received the same message.

So, because the inbox is full, this tells me that a lot of people have called the Salt Lake office and not gotten through. They also are apparently not returning calls as the inbox is full.

I have read other reviews here about how incompetent the Salt Lake office is; maybe Innovel Solutions in general.

I urge anyone who is considering ordering an appliance through Costco.com to reconsider because apparently they will not quit using Innovel!

Order from Home Depot. They are reliable.

P.S.

I still need my washer and dryer. My order number is #82417**** and my XPO number is #C008470****7820.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

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InnovelSolutionsCares

We are sorry to hear you are having difficulty with your delivery. With the provide information we are looking into your order and reaching out to our out of network team to assist with getting your delivery completed.

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