Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money

Innovel was a horrible experiance for me. I bought a product through costco and was told it would be delivered to me with in 3 to 5 weeks.

3 weeks goes by and i get a call from innovell telling me they had the product and wanted to deliver it. We set up a time and i thought that would be the end of it. 2 hours after my 2 hour window came and went i called innovel to see what the issue was. They said the item didnt make it on the truck for that day and would need to be rescheduled for a week later.

I was frustrated but said okay. I didnt have a choice. A week goes by and they called to confirm my 2nd delivery. Again they didnt show.

I called again and they said the item never made it to the Warehouse. Either thats true or they couldnt find it. I was pissed as they wanted me to wait an additional week for delivery. I gave them 2 choices.

Either they deliver it the next day or find it in the wearhouse and allow me to pick it up. They wouldnt let me do either so i cancelled it and went to a local fruniture store to get the same items.

Cosrco it great but those who deliver for them SUCK! Costco would be much better off delivering for themselves.

Product or Service Mentioned: Innovel Solutions Delivery Service.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Nov 04, 2017.
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