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I ordered a dishwasher from Costco which was installed by Innovel servicing Costco. Long story short, I now have a damaged dishwasher water valve and *** in my island from these amateurs poking a screw through the wood panel.

The old dishwasher and water valve never had a problem in 10 years and now neither works. On top of that, I now have a screw protruding through my island essentially ruining the rear of my island wood paneling.

I filed a complaint with Costco and Innovel for them to repair the damage and waiting to hear back.

I'm definitely not a happy customer at this stage. I just hope they make things right and get me back to where I was before the damage.

Reason of review: Bad quality.

Location: Arlington, Virginia

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InnovelSolutionsCares

We are sorry to hear that you're having issues with your dishwasher installation. Please email your order information or claim number to WeListen@innovelsolutions.com so we can follow up on your claim. There is a department that works with the assigned carriers and installers to ensure the claim is handled properly for each member.

Guest

Hi, I hope they respond back to you soon, I have been dealing with a similar issue, my dishwasher was installed incorrectly which caused my house to flood while the dishwasher was running. I followed up again this evening with Innovel Solutions and was told that they forwarded the damage claim to the wrong office.

I still canโ€™t believe that Costco does business with them. I was told today that they are going to try to contact another 3rd party, which is the company that Innovel Solutions hired to do the installation which is Coplen Installations.

Innovel Solutions has not called me even though their email on 11/9 said they would contact me within 48 hours. They were quick to respond to my negative review but have not followed up with me.

InnovelSolutionsCares
reply icon Replying to comment of Guest-1597555

Anonymous, I was able to identify you and your damage claim. I have replied to your email.

The case associate that is assigned to your case has provided you confirmation with contact information to use if you have any questions. They will work with you and the installer to resolve this claim as quickly as possible. If you have any questions please reply to the email they sent you for assistance.

They will be happy to answer any questions you may have. Thank you.

Guest
reply icon Replying to comment of InnovelSolutionsCares

6 weeks later and still no response from your โ€œclaims adjusterโ€ but will you atleast consider responding to Costco. Go on and respond to this post because itโ€™s all you are expected to do.

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