477 views
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

Ordered 4 piece LG kitchen suite from Costco.com. I had an address change that hadn't processed, so they sent it to a fraud department..

which was the wrong dept and was never addressed. I had scheduled delivery, but when i calked back, they couldn't figure out why it was sent there and he hadnt really scheduled. They scheduled it again (delivery & a separate install schedule for the microwave and dishwasher install). Got a call back the next day, they don't deliver on my scheduled delivery date and had another reschedule for 2 separate days!

I cancelled the 2nd install and said to just deliver them! Finally get delivery call (1/2 hour early), but they do not speak or read English very well and try to deliver some guys dishwasher. I argue that I have a 4 piece set from Costco, they say no, just one... Had to call warehouse that told him they were on the truck.

He then tried to give me someone elses Samsung refrigerator and a stainless LG microwave. I say again, that I have a 4 piece LG BLACK Stainless set from Costco. On the phone again, then empty truck repeating over and over with other employee, "Papitas", which is written all over the boxes with my name on them. So, finally!

Install range and *** plastic. Then the strap-carry in the refrigerator. He goes out and gets the handles and installs them on refrigerator, but only starts to take off the plastic. He then goes to help the other guy bring in the microwave and dishwasher (at this point Im'm so glad that I cancelled the install of the other 2.

My Son-in-law works in construction and handled it professionally!). Had to leave right away and pick up my grandson. We started taking the rest of the plastic that was left on the 2 upper handles to discover 2 deep gashes and a dent on one of them. What the heck!!!

He obviously saw what he did and hid it!!! Wish that I would have seen this site first!

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
InnovelSolutionsCares

We know your post is older but we wanted to reach out and let you know that due to customer feedback we have implemented customer service and delivery enhancements in hopes of making the process more seamless for our members. If you need assistance please contact us at WeListen@innovelsolutions.com Thank you.

Innovel Solutions Reviews

  1. 209 reviews
  2. 17 reviews
  3. 8 reviews
  4. 5 reviews
  5. 14 reviews
Innovel Solutions reviews