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FIRST appointment excuses were: it's too loose, it's too tight, the electric outlet might be too far (it was a foot away). "Have your husband or friends do it", he said.

They said they couldn't take the gas cap off so I had to book another appointment. I did.

SECOND attempt with different men from Innovel Solutions (more like Innovel Problems, excuses were "the cap is too tight". I had to call Puget Sound Energy to come take a look. They said it was ridiculous!

They asked me if they had the tools he had in his hand, I said no. He loosen the gas cap and made sure it wasn't too tight. Should be totally in the clear now, I thought.

THIRD appointment with Innovel Solutions "there seems to be a problem here but we don't have the right parts to install it. Have your friends install it".

Alex said. Are you kidding me!! How can they be in business.

FOURTH appointment with Innovel... Pedro couldn't take the cap off once again.

I swear, I don't even think they tried with their little tools. I got Costco on the phone and Pedro refused to talk to them. I asked for him to at least leave the gas range as I can just have it installed by someone else. He annoyingly said, he can leave it outside!

I pleaded with him to at least bring it inside. Without him communicated with me that he wasn't going to, he just started up his truck and I had to stand in the street to get him to stop. Asking him to leave my appliance that I bought and he refused. He said that he had to go to his next appointment.

I'm in shock and was crying by this point. Costco promised me that they were only going to send their Senior team. I was losing serious confidence but I trusted Costco would pull through for me after all of this and you won't believe it...

FiFTH appointment: They sent the SAME guy that came the first time who said I should have my husband do it. I don't have one.

You know, the guy with three hundred excuses just to make sure not to do the job. Of course, they said the couldn't install it because they would have to pay for it if they break it. This is supposedly their Senior team, yeah right. I'm completely deflated and traumatized by this point.

I asked for him to leave the appliance and he did. Dirty, marked up, and he didn't install the grates like Costco advertised they would. Now I have to pay for another company outside of Costco to get this job done.

Save yourself a headache and don't even both with this company at all costs. Beyond unacceptable.

Reason of review: Poor customer service.

Monetary Loss: $2.

Preferred solution: Train your employees to take pride in what they're suppose to do and make sure they're equipped to do the job. Train them to not be condescending and stop wasting people's time if you're not true installers. Close your business to not hurt others. .

Innovel Solutions Cons: Almost being ran over, Telling me my husband should install it, Needing to miss 7 mornings of work and still no installation.

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InnovelSolutionsCares

Please email us at WeListen@innovelsolutions.com providing us your name, phone number and tracking number so that we can look into your situation and help to resolve the problem you're having. Thank you. Please be aware this email is for customer issues only, this will not sign you up for any unsolicited emails from us.

InnovelSolutionsCares

We're sorry to hear that there were issues with your installation for your gas range. We strive to deliver a seamless delivery and installation experience and we would like to look further into this situation and follow up with the teams involved with this gas connection issue.

We have sent you a private message through this website requesting your order information so we can begin looking into your case. Thank you.

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